{"id":2243,"date":"2021-04-19T13:20:48","date_gmt":"2021-04-19T11:20:48","guid":{"rendered":"https:\/\/elbacert.com\/stiznosti-a-odvolani\/"},"modified":"2025-12-10T13:07:34","modified_gmt":"2025-12-10T12:07:34","slug":"stiznosti-a-odvolani","status":"publish","type":"page","link":"https:\/\/elbacert.com\/cs\/stiznosti-a-odvolani\/","title":{"rendered":"St\u00ed\u017enosti a odvol\u00e1n\u00ed"},"content":{"rendered":"\t\t
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St\u00ed\u017enosti a odvol\u00e1n\u00ed<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Obecn\u00fd postup pro p\u0159ij\u00edm\u00e1n\u00ed, hodnocen\u00ed a rozhodov\u00e1n\u00ed o odvol\u00e1n\u00edch a st\u00ed\u017enostech <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Odpov\u00edd\u00e1me na z\u00e1kladn\u00ed ot\u00e1zky t\u00fdkaj\u00edc\u00ed se st\u00ed\u017enost\u00ed nebo odvol\u00e1n\u00ed v procesu certifikace\/ov\u011b\u0159ov\u00e1n\u00ed\/validace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSt\u00ed\u017enosti<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOdvol\u00e1n\u00ed<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Jak\u00fd je pr\u016fb\u011bh pod\u00e1n\u00ed st\u00ed\u017enosti?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u0158e\u0161en\u00ed st\u00ed\u017enost\u00ed v pr\u016fb\u011bhu poskytov\u00e1n\u00ed slu\u017eeb<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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St\u00ed\u017enost je p\u00edsemn\u00e9 pod\u00e1n\u00ed subjektu, kter\u00fd se dom\u00e1h\u00e1 ochrany sv\u00fdch pr\u00e1v nebo z\u00e1jm\u016f nebo upozor\u0148uje na konkr\u00e9tn\u00ed nedostatky v procesu certifikace\/ov\u011b\u0159ov\u00e1n\u00ed\/validace.
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Obecn\u00fd postup pro p\u0159ij\u00edm\u00e1n\u00ed, posuzov\u00e1n\u00ed a rozhodov\u00e1n\u00ed o st\u00ed\u017enostech:<\/strong><\/p>\n

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  1. ELBACERT p\u0159ij\u00edm\u00e1 pouze p\u00edsemn\u00e9 st\u00ed\u017enosti, kter\u00e9 mus\u00ed b\u00fdt pod\u00e1ny do 30 dn\u016f ode dne zji\u0161t\u011bn\u00ed d\u016fvodu st\u00ed\u017enosti.<\/li>\n
  2. Forma st\u00ed\u017enosti nen\u00ed z\u00e1vazn\u00e1, ale mus\u00ed obsahovat:\n
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    • identifikace st\u011b\u017eovatele<\/li>\n
    • p\u0159esn\u00fd a \u00fapln\u00fd popis d\u016fvodu st\u00ed\u017enosti.<\/li>\n
    • n\u00e1vrh na vypo\u0159\u00e1d\u00e1n\u00ed<\/li>\n
    • kontaktn\u00ed osoba pro \u0159e\u0161en\u00ed, datum a podpis.<\/li>\n<\/ul>\n<\/li>\n
    • ELBACERT potvrd\u00ed st\u011b\u017eovateli p\u0159ijet\u00ed st\u00ed\u017enosti do 10 dn\u016f, informuje ho o dal\u0161\u00edm postupu a ujist\u00ed ho o n\u00e1prav\u011b, kter\u00e1 bude p\u0159ijata, pokud se st\u00ed\u017enost potvrd\u00ed.<\/li>\n
    • ELBACERT st\u00ed\u017enost d\u016fkladn\u011b pro\u0161et\u0159\u00ed, aby ov\u011b\u0159il a potvrdil jej\u00ed opr\u00e1vn\u011bnost, p\u0159i\u010dem\u017e bude respektovat z\u00e1sadu nez\u00e1vislosti. Pokud byla st\u00ed\u017enost pod\u00e1na na vy\u0161\u0161\u00ed veden\u00ed spole\u010dnosti ELBACERT, st\u00ed\u017enost p\u0159ezkoum\u00e1 v\u00fdbor pro nestrannost, jeho\u017e z\u00e1v\u011br je z\u00e1vazn\u00fd. <\/li>\n
    • ELBACERT se sna\u017e\u00ed, pokud je to mo\u017en\u00e9, vy\u0159e\u0161it ka\u017edou st\u00ed\u017enost p\u0159edev\u0161\u00edm dohodou – projedn\u00e1 st\u00ed\u017enost se subjektem, na kter\u00fd je pod\u00e1na st\u00ed\u017enost, a st\u011b\u017eovatelem s c\u00edlem dohodnout se na postupu, kter\u00fd bude vyhovovat v\u0161em z\u00fa\u010dastn\u011bn\u00fdm stran\u00e1m. V\u00fdsledkem bude dohoda o opat\u0159en\u00edch nebo z\u00e1v\u011brech, kter\u00e9 budou akceptov\u00e1ny v\u0161emi stranami konfliktu a budou v souladu s p\u0159\u00edslu\u0161n\u00fdmi p\u0159edpisy a normativn\u00edmi dokumenty. <\/li>\n
    • Pokud nedojde k dohod\u011b mezi z\u00fa\u010dastn\u011bn\u00fdmi stranami o vy\u0159e\u0161en\u00ed probl\u00e9mu, z\u00e1vis\u00ed dal\u0161\u00ed postup na potvrzen\u00ed\/vyvr\u00e1cen\u00ed platnosti st\u00ed\u017enosti, aby nedo\u0161lo k neopr\u00e1vn\u011bn\u00e9mu po\u0161kozen\u00ed jm\u00e9na subjektu, proti n\u011bmu\u017e byla st\u00ed\u017enost pod\u00e1na.<\/li>\n
    • Pokud je st\u00ed\u017enost opr\u00e1vn\u011bn\u00e1, budou p\u0159ijata vhodn\u00e1 n\u00e1pravn\u00e1 nebo preventivn\u00ed opat\u0159en\u00ed a st\u011b\u017eovatel bude o jejich proveden\u00ed \u0159\u00e1dn\u011b informov\u00e1n. Pokud je st\u00ed\u017enost neopodstatn\u011bn\u00e1, ELBACERT vypracuje dopis s od\u016fvodn\u011bn\u00edm neopodstatn\u011bnosti st\u00ed\u017enosti, \u010d\u00edm\u017e se v\u011bc pova\u017euje za vy\u0159\u00edzenou, a dopis bude zasl\u00e1n st\u011b\u017eovateli a dot\u010den\u00e9mu subjektu. <\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Jak\u00fd je pr\u016fb\u011bh pod\u00e1n\u00ed odvol\u00e1n\u00ed?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Odvol\u00e1n\u00ed proti z\u00e1v\u011br\u016fm certifikace\/ov\u011b\u0159ov\u00e1n\u00ed\/validace<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Odvol\u00e1n\u00ed – p\u00edsemn\u00e1 n\u00e1mitka, kterou certifikovan\u00fd klient uplat\u0148uje proti rozhodnut\u00ed ELBACERT<\/em>.<\/p>

      Obecn\u00fd postup pro p\u0159ij\u00edm\u00e1n\u00ed, hodnocen\u00ed a rozhodov\u00e1n\u00ed o odvol\u00e1n\u00edch:<\/strong><\/p>

      1. ELBACERT p\u0159ij\u00edm\u00e1 pouze p\u00edsemn\u00e1 odvol\u00e1n\u00ed a odvol\u00e1n\u00ed proti rozhodnut\u00ed lze podat do 10 dn\u016f ode dne doru\u010den\u00ed rozhodnut\u00ed.<\/li>
      2. Forma odvol\u00e1n\u00ed nen\u00ed z\u00e1vazn\u00e1, ale mus\u00ed obsahovat:
        • jm\u00e9no odvolatele<\/li>
        • p\u0159esn\u00fd a \u00fapln\u00fd popis d\u016fvodu odvol\u00e1n\u00ed.<\/li>
        • n\u00e1vrh na vypo\u0159\u00e1d\u00e1n\u00ed<\/li>
        • kontaktn\u00ed osoba pro \u0159e\u0161en\u00ed, datum a podpis.<\/li><\/ul><\/li>
        • ELBACERT \u017eadateli do 10 dn\u016f potvrd\u00ed p\u0159ijet\u00ed odvol\u00e1n\u00ed, informuje ho o dal\u0161\u00edm postupu a ujist\u00ed ho o n\u00e1pravn\u00fdch opat\u0159en\u00edch, kter\u00e1 budou p\u0159ijata v p\u0159\u00edpad\u011b, \u017ee odvol\u00e1n\u00ed bude vyhov\u011bno.<\/li>
        • ELBACERT odvol\u00e1n\u00ed d\u016fkladn\u011b p\u0159ezkoum\u00e1, aby ov\u011b\u0159il a potvrdil jeho opodstatn\u011bnost, p\u0159i\u010dem\u017e bude respektovat z\u00e1sadu nez\u00e1vislosti. Pokud je odvol\u00e1n\u00ed pod\u00e1no proti rozhodnut\u00ed vrcholov\u00e9ho veden\u00ed spole\u010dnosti ELBACERT, odvol\u00e1n\u00ed p\u0159ezkoum\u00e1 v\u00fdbor pro ochranu nestrannosti, jeho\u017e z\u00e1v\u011br je z\u00e1vazn\u00fd. <\/li>
        • Spole\u010dnost ELBACERT se bude sna\u017eit vy\u0159e\u0161it odvol\u00e1n\u00ed p\u0159edev\u0161\u00edm dohodou, pokud to bude mo\u017en\u00e9. V\u00fdsledkem je dohoda o opat\u0159en\u00edch nebo z\u00e1v\u011brech, kter\u00e9 jsou akceptov\u00e1ny v\u0161emi stranami sporu a jsou v souladu s p\u0159\u00edslu\u0161n\u00fdmi p\u0159edpisy a normativn\u00edmi dokumenty. <\/li>
        • V p\u0159\u00edpad\u011b, \u017ee nedojde k dohod\u011b mezi z\u00fa\u010dastn\u011bn\u00fdmi stranami p\u0159i \u0159e\u0161en\u00ed d\u016fvodu odvol\u00e1n\u00ed, bude dal\u0161\u00ed postup z\u00e1viset na potvrzen\u00ed\/zam\u00edtnut\u00ed d\u016fvodnosti odvol\u00e1n\u00ed.<\/li>
        • Pokud je odvol\u00e1n\u00ed opr\u00e1vn\u011bn\u00e9, budou p\u0159ijata vhodn\u00e1 n\u00e1pravn\u00e1 nebo preventivn\u00ed opat\u0159en\u00ed a \u017eadatel bude o jejich proveden\u00ed \u0159\u00e1dn\u011b informov\u00e1n. Pokud je odvol\u00e1n\u00ed neopodstatn\u011bn\u00e9, ELBACERT vypracuje dopis s od\u016fvodn\u011bn\u00edm neopodstatn\u011bnosti odvol\u00e1n\u00ed, \u010d\u00edm\u017e se v\u011bc pova\u017euje za vy\u0159\u00edzenou, a dopis bude zasl\u00e1n \u017eadateli. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \"\"<\/figure>
          Odbornost a profesionalita<\/div>

          Spolupracujeme s p\u0159edn\u00edmi certifika\u010dn\u00edmi autoritami a sledujeme aktu\u00e1ln\u00ed trendy\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          \"\"<\/figure>
          Certifikace bez starost\u00ed<\/div>

          M\u016f\u017eete se spolehnout. Stoj\u00edme na va\u0161\u00ed stran\u011b b\u011bhem cel\u00e9ho certifika\u010dn\u00edho procesu.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t
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          \n\t\t\t\t\t
          \"\"<\/figure>
          16 let zku\u0161enost\u00ed<\/div>

          Certifikaci firem se v\u011bnujeme p\u0159es 16 let. M\u00e1me dostatek zku\u0161enost\u00ed i pro n\u00e1ro\u010dn\u00e9 projekty.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

          \n\t\t\t\t
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          <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
          \n\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
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          \n\t\t\t
          let zku\u0161enost\u00ed v oblasti certifikac\u00ed <\/div>\t\t\t
          \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
          \n\t\t\t
          \n\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
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          \n\t\t\t
          let zku\u0161enost\u00ed mate\u0159sk\u00e9 firmy ELBA, a.s. <\/div>\t\t\t
          \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
          \n\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t
          \n\t\t\t
          vydan\u00fdch certifik\u00e1t\u016f<\/div>\t\t\t
          \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Obecn\u00fd postup pro p\u0159ij\u00edm\u00e1n\u00ed, hodnocen\u00ed a rozhodov\u00e1n\u00ed o odvol\u00e1n\u00edch a st\u00ed\u017enostech Odpov\u00edd\u00e1me na z\u00e1kladn\u00ed ot\u00e1zky t\u00fdkaj\u00edc\u00ed se st\u00ed\u017enost\u00ed nebo odvol\u00e1n\u00ed v procesu certifikace\/ov\u011b\u0159ov\u00e1n\u00ed\/validace. St\u00ed\u017enosti Odvol\u00e1n\u00ed Jak\u00fd je pr\u016fb\u011bh pod\u00e1n\u00ed st\u00ed\u017enosti? \u0158e\u0161en\u00ed st\u00ed\u017enost\u00ed v pr\u016fb\u011bhu poskytov\u00e1n\u00ed slu\u017eeb St\u00ed\u017enost je p\u00edsemn\u00e9 pod\u00e1n\u00ed subjektu, kter\u00fd se dom\u00e1h\u00e1 ochrany sv\u00fdch pr\u00e1v nebo z\u00e1jm\u016f nebo upozor\u0148uje na konkr\u00e9tn\u00ed nedostatky v […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2243","page","type-page","status-publish","hentry"],"yoast_head":"\nSt\u00ed\u017enosti a odvol\u00e1n\u00ed - ELBACERT<\/title>\n<meta name=\"description\" content=\"Informace ohledn\u011b st\u00ed\u017enost\u00ed a odvol\u00e1n\u00ed, kter\u00e9 se t\u00fdkaj\u00ed certifika\u010dn\u00edho procesu spole\u010dnosti ELBACERT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elbacert.com\/cs\/stiznosti-a-odvolani\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"St\u00ed\u017enosti a odvol\u00e1n\u00ed - 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