ISO/IEC 20000-1 certification
ISO 20000 | Quality Management System in Information Technology
Certification of IT quality management system according to ISO 20000
The new international standard ISO/IEC 20000:2018 specifies the requirements for an information technology service management system. The standard specifies the basic criteria for the implementation of a Service Management System (SMS). This standard helps a company to create and set up the right internal structure for IT services, telecommunication services, data services or transmission services. The aim of ISO 20000-1:2018 is to improve the quality of IT services, whether in relation to the customer or within the organisation.
With ISO/IEC 20000-1 certification, you declare to your business partners and customers that you adhere to the highest level of IT service quality indicators. Simply put, with ISO 20000-1 certification, you show that your internal information system, document management, and electronic request processing are at a high technical and security level. You will demonstrate that you have both sufficient technical equipment for the fast processing of customer requests and sufficient security of the stored data.
ISO/IEC 20000-1:
- is the leading international standard for IT service management systems to ensure the quality of IT services,
- is applicable to all small, medium and large companies from any manufacturing and service sector,
- enables you to demonstrate that the company is following the best practices in IT security.
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Why certify to ISO 20000?
Discover the benefits of ISO/IEC 20000 certification
- Enhancing the company's image and demonstrating its credibility.
ISO/IEC 20000 certification is a guarantee for the customer that the partner organization will provide IT services at a high level. - Increase productivity
Gain a competitive advantage through increased efficiency and effectiveness with more reliable IT services. - Customer satisfaction
You'll be able to provide better IT services that better meet customer needs. - Continuous improvement
Audits in your company by an independent certification body lead to process improvements and give assurance to all stakeholders that you are achieving the required level of quality. - Cost reduction
Better understand and manage IT costs. Planning future financial costs will be more accurate and clearer. With simpler processes and clear responsibilities, you can run a simpler and more efficient service. - Flexibility
ISO 20000 establishes a solid framework of best practice that helps to foster innovation. Any change in your organisation can be dealt with swiftly, which means you reduce the level of risk and are more likely to achieve the goals you set out to achieve.
Discover the benefits of ISO/IEC 20000 certification
The certification is suitable for all companies, regardless of size or area of operation, that use information technology. It is suitable for entities that want to publicly declare the high level of their information infrastructure and information systems.
The ISO 20000 standard is recommended in companies that want to introduce some standardization and improvement of the IT services provided, or in companies that directly provide IT services.
Suitable for companies of any size (small, medium, large)
No limitation of sectors (manufacturing, engineering, business, services)
Suitable for private and public sector
How difficult is the ISO 20000 certification process?
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ISO/IEC 20000-1?
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- you are not risking anything
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